QuickBooks is a leading accounting software that has assisted millions of small and mid-sized business in taking their organizations to the next level and making profits. With its all-around features and tool, this accounting software enables business owners to perform intricate tasks such as bookkeeping, accounting, generating invoices, filing taxes and more with ease and carves their path to success. Though itâs an innovative software, it sometimes receives errors that may force users to pause their work.
Know About The QuickBooks Error 15311
QuickBooks Error 15311 is a payroll error, It happens when a user attempting to Update Payroll services, occurs due to incomplete or corrupted QuickBooks Installation or Due to Malware/ Virus Attack. When user tries to update payroll services, the Quickbooks error 15311 pop-up on the screen with the message “Error (15311) : QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.“
One error code that may cause work disruption for users is QuickBooks Error 15311. In this post we will discuss about this errorâs possible causes and the beast troubleshooting steps to permanently resolve these type of errors.
However, you can also avail QuickBooks error support services for get instant help from professionals.

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When QuickBooks Payroll Error Code 15311 Occurs?
This error mostly occurs when the users of the software canât refresh QuickBooks properly. QuickBooks Error Code 15311 appears through application establishment, when QB related software are running, while windows is starting or shutting down or during the installation of QuickBooks accounting software.
You may see the following error message on your desktop screen:
QuickBooks update cannot be complete successfullyâ and âCannot connect to QuickBooks Payroll.
Why Do QuickBooks Error 15311 Appears?
There may be one or more of the following reasons causing this error code to appear:
- Partial or unsuccessful installation of QuickBooks software.
- Virus, malware or other malicious software.
- Deletion of Windows files by mistake or by any malicious software.
- Corruption in QuickBooks files or installation.
- Damaged Windows registry file.
What Causes QuickBooks Error 15311?
- Corrupt download file of QuickBooks software.
- Incomplete installation of the software.
- Virus infection that affected QuickBooks related files or software.
- Missing some files from QuickBooks.
- Some program maliciously deleted QuickBooks-related files.
- Window registry files corruption.
How to Fix QuickBooks Payroll Error 15311?
Here are some of the most reliable solutions to fix QuickBooks Error 15311:
Solution 1: Download and Install a Digital Signature Certificate
- Press Windows key and in search box type âQBW32.exe.â
- In case you donât find the file, click âMore Results.â
- Click on Computer icon on the screen that appears next.
- Find âQBW.exeâ in search results which will have a type of Application.
- Do a right click on âQBW3.exeâ and select âPropertiesâ.
- Tap on âDigital Signatureâ button and ensure that Intuit Inc is checked in the list.
- Tap on âDetails.â
- Select âView Certificateâ in the Digital Signature Details window.
- Certificate Window will appear and now select âInstall Certificateâ.
- Keep clicking next until you see âFinishâ button.
- Click âFinishâ.
- Restart your computer to allow changes to take place and open QuickBooks to check if the error 15311 still persists.
Solution 2: Check Internet Explorer Settings
Note: Before you perform this step, make sure the Internet Explorer is your default browser.
- Ensure that the date and time at the bottom right of your computer are correct.
- Double click on âTime displayâ at the bottom right hand corner.
- Rectify the âDate and timeâ if required.
- Select âTime Zoneâ and choose the âCorrect time zoneâ.
- Verify the âCipher Strengthâ.
- Go to the âofficial website of Intuitâ.
- Press the âAlt keyâ on your keyboard to see the menu bar.
- Click on File and then âPropertiesâ.
- Check the number under connection and then phrase âbit encryption.â
- Now, update settings through âToolsâ and then move on to âInternet Optionsâ.
- Click âToolsâ first and then âInternet Optionsâ.
- Select all temporary files and delete them by pressing âDelete keyâ on the keyboard.
- Go to âConnections tabâ and choose âLAN Settingsâ.
- Select the checkbox next to âAutomatically Detect settings.â
- Make sure that Proxy servers are blank if you donât plan to use any of them.
- Scroll down in âAdvanced tabâ and mark âSSL 2.0â and âSSL 3.0â.
- If already marked to verify the âPublisherâs Certificateâ, clear the box next to that.
- Once again scroll down till the bottom of the list on âAdvanced tabâ.
- TLS 2.0 should remain unchecked. In case thatâs marked, clear the check box.
For understanding the above steps, it is advisable to contact QuickBooks tech support experts who will guide you on the call to avoid any complications.
How to Reach us?
It is quite common to have questions while working on any software for a user, Quickbooks is no different. However, users will be glad by the help provided by QuickBooks executives at Businessaccountings.com as they are highly trained in QuickBooks-related issues. Sign up with them to get helpful tips and to increase your knowledge about the software. There is also the option to call them directly on the toll-free number contact for any kind of doubts or questions related to QuickBooks.

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