QuickBooks Desktop crashes when emailing or mailing invoices

QuickBooks Desktop crashes when emailing or mailing invoices 1 1

Steps to take before troubleshooting QuickBooks desktop crashes when emailing

Before we start to troubleshoot the issue please make sure of the following points:

  • You should be able to send invoices to QuickBooks.
  • Before jumping into fixing the issue, make sure you have closed all the QuickBooks files, apps, and processes.

Insight: The idea is to free the Task Manager of your PC from engaging in any QuickBooks activity before fixing the trouble.

Let’s fix the issue QuickBooks crashes when emailing:

In this section, we will look at the steps to resolve the issue when the QuickBooks Desktop crashes when emailing or emailing invoices. Without wasting any minute let us start!

  • Hold the ‘Ctrl’ key, ‘Alt’ key, and the ‘Delete’ key together.
  • Select ‘Start Task Manager.’
  • Look for the types of files with the following extension in the ‘Task Manager’ window:
  1. qb.exe
  2. .’ QB
  • QuickBooks
  • Right-click on the above type of file. From the drop-down window choose ‘End Task.’

Let’s Repair QuickBooks Desktop:

Suggestion: Prepare the QuickBooks Desktop installation CD before we start with the QuickBooks repair work.

Please follow these steps to repair QuickBooks Desktop:

  • Restart your computer

Insight: The above step will shut any programs or applications that are creating hindrances in the smooth running of QuickBooks.

  • Now for an added safety measure, you should back up the Company files of QuickBooks.
  • Click on ‘Start.’
  • Go to ‘Control Panel.’
  • Via ‘Control Panel’ go-to ‘Program and Features’ folder.
  • Here in this window, you will find a list of all the programs, software, and apps that you have installed on your computer.
  • Look for ‘QuickBooks’ on the list.
  • Right-click on the ‘QuickBooks’ folder. From the drop-down list click on the ‘Uninstall/Change’ option.
  • The new pop up window will ask you to choose from either uninstall or to repair the selected program. Choose ‘Repair.’
  • Click on ‘Continue.’
  • Then click on ‘Next.’
  • Now select ‘Repair.’
  • QuickBooks Desktop crashes when emailing or mailing invoices’.
  • Again click on ‘Next.’
  • The repair process will start.

Tip: Do not run any other program while the repair is going on.

  • Once the repair work is done, click on ‘Finish.’
  • You now need to restart your PC.

Insight: This will allow your computer to adjust to the new changes.

For U.S. users only:

Once the repair work has got finished, please download the following when you open QuickBooks:

  • The latest version of QuickBooks Release, and of Payroll tax table.

Let’s Repair Errors:

Sometimes during the repair, an error message such as ‘File in use’ gets flashed on your computer screen. Tackle these errors in the following ways:

  • Click on ‘Ignore’ and then on ‘OK.’
  • Sometimes the error reappears several times. Click on ‘Ignore’ each time until the repair starts.
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